Privacy Policy

Introduction

MTL TELECOM LTDA ("we," "our," or "us") is committed to protecting your privacy and maintaining the confidentiality of business information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage our business intermediation and agency services.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

As a business services intermediation company, we may collect the following types of information:

• Business Information: Company name, CNPJ, address, and corporate details.
• Contact Information: Names, phone numbers, and email addresses of business contacts.
• Service Requirements: Business needs, service specifications, and project details.
• Negotiation Records: Terms discussed, proposals, and agreement details.
• Partner Information: Details of service providers and business partners.
• Communication Records: Correspondence related to intermediation services.

How We Use Your Information

We use the collected information for the following purposes:

• To match businesses with appropriate service providers
• To facilitate negotiations and business agreements
• To communicate about potential opportunities
• To coordinate between parties in transactions
• To maintain records of intermediation activities
• To process service fees and commissions
• To improve our matching and intermediation services
• To comply with legal and regulatory requirements

Business Confidentiality

We understand that business information shared during intermediation may be sensitive and confidential. We treat all client business information with strict confidentiality. Details about your business needs, negotiations, and agreements are not disclosed to unauthorized parties. We implement appropriate measures to protect proprietary business information.

Information Sharing in Intermediation

As an intermediary, part of our service involves connecting businesses with service providers or partners. With your consent, we share relevant information with potential partners to facilitate business connections. We only share information necessary for the intermediation purpose and obtain appropriate authorization before disclosing business details to third parties.

Partner & Provider Information

We maintain information about service providers and business partners to match them with client needs. This information is used solely for intermediation purposes and is not sold or shared for unrelated purposes. Partners in our network are vetted for reliability and quality of service.

Negotiation Records

Records of negotiations, proposals, and agreements facilitated through our services are maintained confidentially. These records are used to support ongoing relationships and resolve any disputes. Access to negotiation records is restricted to authorized personnel and the parties involved.

Data Security

We implement appropriate security measures to protect your business and personal information against unauthorized access, alteration, disclosure, or destruction. Business records and communications are stored securely with access controls.

Data Retention

Business records and intermediation documentation are retained for the periods required by Brazilian commercial and tax regulations. Active client relationships require retention of relevant information. Records may be retained after business relationships end for legal compliance and dispute resolution purposes.

Information Sharing

Beyond intermediation activities, we do not sell, trade, or rent your information to third parties. We may share your information only in the following circumstances:

• With service providers/partners for intermediation purposes (with consent)
• With professional advisors when necessary
• With tax authorities for fiscal compliance
• When required by law or legal process
• To protect our legal rights and obligations

Your Rights

In accordance with Brazilian data protection laws (LGPD - Lei Geral de Proteção de Dados), you have the right to:

• Access your personal and business data held by us
• Request copies of intermediation records
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Request information about how your data is processed
• Withdraw consent for information sharing
• File a complaint with the National Data Protection Authority (ANPD)

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. Significant changes will be communicated to clients. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your information, please contact us: